Application Support
Saber understands that managing enterprise-wide applications has become increasingly complex and costly. That is why we have adopted a holistic approach to application maintenance, as diagramed and detailed below.
Application Corrective Maintenance
As a key component of our Support Methodology, Application Corrective Maintenance involves the repair of defects that prevent the application from processing data accurately or producing correct results. It includes production problem fixes and repairs to abnormalities that interfere with the completion of a process. We understand that corrective maintenance requires tightly integrated and quick support turnarounds to keep applications running at peak efficiency.
Application Preventive Maintenance
Application Preventive Maintenance involves proactive procedures that ensure the application’s optimum performance with changing environmental parameters. Preventive maintenance also focuses on the repair of inherent application defects to minimize the risk of recurring problems. While corrective maintenance provides quick fixes to keep applications running, preventive maintenance involves detailed analysis of recurring problems and root-cause fixes. Preventive maintenance repairs include source code restructuring, database reorganization, and program recoding. Saber works closely with the client to inform administrators of all necessary changes and to schedule these accordingly.
Application Adaptive Maintenance
Adaptive Application Maintenance addresses the ongoing enhancements of applications to meet changing business requirements. Enhancements include software upgrades, modifications to meet regulatory changes, and system integration. Adaptive maintenance ensures that applications evolve to keep pace with constant change, whether driven by market, technology, or regulations.
Application Perfective (Release Packaging) Maintenance
Application Perfective (or Release Packaging) Maintenance involves a continuous improvement process to optimize the performance of an application. This type of maintenance results in a high-performance and stable application that provides a high level of user satisfaction.
